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1. Who should be contacted if a sidewalk is damaged or a small road problem or other nonemergency item is noticed?

You can submit all problems through the Report a Problem/Citizen Request Tracker page. This will allow you to get updates via email or text. If you are unable to complete this information online, please call City Hall at (352) 245-7021.

2. What do I do if a city tree is down?

You can submit a request through the Report a Problem/Citizen Request Tracker page. This will allow you to get updates via email or text. If you are unable to complete this information online, please call City Hall at (352) 245-7021. If this is an emergency, please call 911.

3. How do I report a street light outage?

Duke Energy: Street Light Outage Reporting

If your electric bill comes from Duke Energy and a street light is out in your area, click on the link below. Fill out the information on the outage reporting form. Email to Duke Energy. https://www.progress-energy.com/florida/home/storms-outages/index.page

Sumter Electric: Street Light Outage Reporting

If your electric bill comes from Sumter Electric and a street light is out in your area and you can get the Pole#, closest house address or intersection and know what the problem is (Out, Flickering, Always on, etc.) City staff will report to Sumter Electric. You can report this information via the Report a Problem/Citizen Request Tracker page. This will allow you to get updates via email or text. If you are unable to complete this information online, please call City Hall at (352) 245-7021.